wrote:
Kat wrote:
Any LU ticket office should exchange a paper ticket that is not
working
for one that will open the gates.

That's not what I was told when I had a similar problem. Apparently
it
costs too much to make a new ticket and isn't worth it for them if
the
ticket is valid for less than another week. I did manage to discover
how easy it was to get in and out of stations without showing a
ticket
though

Actually I just found the quote:
"If daily or weekly travelcard fails, it will not usually be replaced
as the period of use is so little. Weekly season tickets or longer
will be, as they will be used for a greater period of time."

And Kat, how do you suggest he gets in and out of the station if it is
fine to have all the staff hidden in an office? Should he push the big
green emergency button? or the blue information one?

wrote:

Actually I just found the quote:
"If daily or weekly travelcard fails, it will not usually be replaced
as the period of use is so little. Weekly season tickets or longer
will be, as they will be used for a greater period of time."

Quoted from?
Doesn't the second sentence from your quote contradict the first?

Obviously I cannot comment on what happens at other ticket offices but
ours will replace failed season tickets (weekly upwards)


And Kat, how do you suggest he gets in and out of the station if it is
fine to have all the staff hidden in an office? Should he push the big
green emergency button? or the blue information one?

I suggest that the OP either take better care of his magnetic ticket or
invest £3.00 in an Oyster card which has a much lower failure rate.

Meanwhile, if having a pop at LU staff floats your boat, be my guest...
there'll be fewer of us soon enough!
--
Kat

Kat wrote:
wrote:

Actually I just found the quote:
"If daily or weekly travelcard fails, it will not usually be
replaced
as the period of use is so little. Weekly season tickets or longer
will be, as they will be used for a greater period of time."

Quoted from?

"Olivia Newell" The 'person' who answers cvomments to the tube customer
services. Presumably thats the official policy.

Doesn't the second sentence from your quote contradict the first?

Yes and that really doesn't supprise me.

Obviously I cannot comment on what happens at other ticket offices
but
ours will replace failed season tickets (weekly upwards)

It's good to see the guidelines are be broken in order to help the
customer.

And Kat, how do you suggest he gets in and out of the station if it
is
fine to have all the staff hidden in an office? Should he push the
big
green emergency button? or the blue information one?

I suggest that the OP either take better care of his magnetic ticket
or
invest £3.00 in an Oyster card which has a much lower failure rate.

Meanwhile, if having a pop at LU staff floats your boat, be my
guest...
there'll be fewer of us soon enough!


I wasn't "having a pop". My question was what should someone do if
they are trapped in the station because their ticket doesn't work on
the gates and there are no staff at the gates to open them? They are
pretty damn stuck, aren't they?

--
Chris

On 19 Apr 2005 05:10:23 -0700, "Chris!" wrote:

I wasn't "having a pop". My question was what should someone do if
they are trapped in the station because their ticket doesn't work on
the gates and there are no staff at the gates to open them? They are
pretty damn stuck, aren't they?

Can't you just open the side gate and go through it? Or are they
locked?

asdf wrote:
On 19 Apr 2005 05:10:23 -0700, "Chris!"
wrote:

I wasn't "having a pop". My question was what should someone do if
they are trapped in the station because their ticket doesn't work on
the gates and there are no staff at the gates to open them? They
are
pretty damn stuck, aren't they?

Can't you just open the side gate and go through it? Or are they
locked?

From the OP

"I couldn't get access to the station despite banging on the window to
get attention"

I presume this means the side gate was closed / locked. Although the
OP was trying to get in rather than out