What is involved in replacing a corrupted paper weekly travel card.
Mine wont work in any gates and it is begining to be a pain in the
arse. Its not too bad at manned stations (where the gates are manned I
mean) but at manned stations where only the booking office is manned it
is getting to be a nuisance.
I asked about a new ticket but was told it would take a long time to
issue.
Why can't they just issue a new ticket and take the old one?

Kevin

On 14 Apr 2005 00:36:41 -0700, wrote:

What is involved in replacing a corrupted paper weekly travel card.
Mine wont work in any gates and it is begining to be a pain in the
arse. Its not too bad at manned stations (where the gates are manned I
mean) but at manned stations where only the booking office is manned it
is getting to be a nuisance.
I asked about a new ticket but was told it would take a long time to
issue.
Why can't they just issue a new ticket and take the old one?

I assume it's a National Rail issued ticket, as I think LU only issue
Weekly period travelcards on Oyster. If so which TOC issued it?

About a year ago, I had a WAGN (now 'one') paper monthly period
travelcard that didn't work the LU barriers. The issuing station
replaced it in minutes - the only difference being there was no price
on it, and was watermarked 'replacement'.

Having said this, I know there's a new(ish) ticket issuning system in
place at both the WAGN and 'one' stations I use, so this might be part
of the problem...

--
Cheers,

Jason.

A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing on Usenet and in e-mail?

It is an LUL issued ticket. They only issue monthly tickets on Oyster
but obviously weekly tickets are still paper.
This morning the booking office at Brent X was unmanned and the gates
were in operation.
Surely this is in breach of safety regulations. I couldn't get access
to the station despite banging on the window to get attention. Only
after setting off an alarm by trying to see if I could push a gate open
did somebody appear from the booking office. They had been doing
something with the money on the automatic machine.
OK in this instance it was only an inconvenience but had there been an
emergency and I had been trying to exit the station I would have been
trapped.
Surely it is illegal to leave gates shut and unmanned. If it isn't it
damn well should be.

Kevin

On 14 Apr 2005 00:36:41 -0700, wrote:

What is involved in replacing a corrupted paper weekly travel card.
Mine wont work in any gates and it is begining to be a pain in the
arse. Its not too bad at manned stations (where the gates are manned I
mean) but at manned stations where only the booking office is manned it
is getting to be a nuisance.


The problem will resolve itself next week. :-)

wrote:
It is an LUL issued ticket. They only issue monthly tickets on Oyster
but obviously weekly tickets are still paper.

Weekly tickets can be on Oyster too. Just fill in the registration form
and pay £3.00 deposit.

Any LU ticket office should exchange a paper ticket that is not working
for one that will open the gates.
The most common causes of failing paper tickets (in no particular order)
are; magnetic strip corrupted by close proximity to a mobile phone; bent
or crumpled ticket; ticket expects an opposite direction because it
hasn't been used to exit or enter the gates previously or a ticket put
through the gate before its starting date (in which case you'll see a 54
on the gate POD)

This morning the booking office at Brent X was unmanned and the gates
were in operation.

The ticket office was not unmanned. From your later comment it's clear
that the person in the ticket office was servicing the POMS (Passenger
Operated Ticket Machine)

Surely this is in breach of safety regulations. I couldn't get access
to the station despite banging on the window to get attention. Only
after setting off an alarm by trying to see if I could push a gate open
did somebody appear from the booking office. They had been doing
something with the money on the automatic machine.
OK in this instance it was only an inconvenience but had there been an
emergency and I had been trying to exit the station I would have been
trapped.

In an emergency the gates would have been put into evacuation mode and
would have opened automatically

Surely it is illegal to leave gates shut and unmanned. If it isn't it
damn well should be.

The rule is that someone has to be at least five seconds away from the
UTS gates.
--
Kat

Kat wrote:


The ticket office was not unmanned. From your later comment it's
clear
that the person in the ticket office was servicing the POMS
(Passenger
Operated Ticket Machine)

Clearly the ticket office was was manned but the staff were engaged in
duties that meant that they were not available to the public or to deal
with an emergency. How could they know that there might have been an
emergency, suspect package, fire, crime if they were engaged in other
duties and couldn't respond to any request for help.
Does it require both staff to deal with the automatic ticket machine as
there were at leat 2 staff on duty.

Surely this is in breach of safety regulations. I couldn't get
access
to the station despite banging on the window to get attention. Only
after setting off an alarm by trying to see if I could push a gate
open
did somebody appear from the booking office. They had been doing
something with the money on the automatic machine.
OK in this instance it was only an inconvenience but had there been
an
emergency and I had been trying to exit the station I would have
been
trapped.

In an emergency the gates would have been put into evacuation mode
and
would have opened automatically

But the staff weren't available to know that there may have been an
emergency.
Surely it is illegal to leave gates shut and unmanned. If it isn't
it
damn well should be.

The rule is that someone has to be at least five seconds away from
the
UTS gates.

Clearly they weren't. It shouldn't be necessary to point out that we
are less than 4 weeks away from a general election and at a time of
hightened security. Having unmanned gates in operation is in my
estimation a bloody dangerous and irresponsible practice.

Nice to know that LUL don't give a **** about passenger's safety.

Kevin

Kat wrote:
Any LU ticket office should exchange a paper ticket that is not
working
for one that will open the gates.

That's not what I was told when I had a similar problem. Apparently it
costs too much to make a new ticket and isn't worth it for them if the
ticket is valid for less than another week. I did manage to discover
how easy it was to get in and out of stations without showing a ticket
though

wrote:
Kat wrote:
Any LU ticket office should exchange a paper ticket that is not
working
for one that will open the gates.

That's not what I was told when I had a similar problem. Apparently
it
costs too much to make a new ticket and isn't worth it for them if
the
ticket is valid for less than another week. I did manage to discover
how easy it was to get in and out of stations without showing a
ticket
though

Actually I just found the quote:
"If daily or weekly travelcard fails, it will not usually be replaced
as the period of use is so little. Weekly season tickets or longer
will be, as they will be used for a greater period of time."

And Kat, how do you suggest he gets in and out of the station if it is
fine to have all the staff hidden in an office? Should he push the big
green emergency button? or the blue information one?

wrote:

Actually I just found the quote:
"If daily or weekly travelcard fails, it will not usually be replaced
as the period of use is so little. Weekly season tickets or longer
will be, as they will be used for a greater period of time."

Quoted from?
Doesn't the second sentence from your quote contradict the first?

Obviously I cannot comment on what happens at other ticket offices but
ours will replace failed season tickets (weekly upwards)


And Kat, how do you suggest he gets in and out of the station if it is
fine to have all the staff hidden in an office? Should he push the big
green emergency button? or the blue information one?

I suggest that the OP either take better care of his magnetic ticket or
invest £3.00 in an Oyster card which has a much lower failure rate.

Meanwhile, if having a pop at LU staff floats your boat, be my guest...
there'll be fewer of us soon enough!
--
Kat

Kat wrote:
wrote:

Actually I just found the quote:
"If daily or weekly travelcard fails, it will not usually be
replaced
as the period of use is so little. Weekly season tickets or longer
will be, as they will be used for a greater period of time."

Quoted from?

"Olivia Newell" The 'person' who answers cvomments to the tube customer
services. Presumably thats the official policy.

Doesn't the second sentence from your quote contradict the first?

Yes and that really doesn't supprise me.

Obviously I cannot comment on what happens at other ticket offices
but
ours will replace failed season tickets (weekly upwards)

It's good to see the guidelines are be broken in order to help the
customer.

And Kat, how do you suggest he gets in and out of the station if it
is
fine to have all the staff hidden in an office? Should he push the
big
green emergency button? or the blue information one?

I suggest that the OP either take better care of his magnetic ticket
or
invest £3.00 in an Oyster card which has a much lower failure rate.

Meanwhile, if having a pop at LU staff floats your boat, be my
guest...
there'll be fewer of us soon enough!


I wasn't "having a pop". My question was what should someone do if
they are trapped in the station because their ticket doesn't work on
the gates and there are no staff at the gates to open them? They are
pretty damn stuck, aren't they?

--
Chris