When oyster card season tickets expire, it still lets you through the
gates for one journey the next day. But it charges you pre-pay, and
even when you renew the season ticket, you still have to pay the
pre-pay fee. So that day cost you twice the amount it normally would.

Is there any way of avoiding this, or getting your money back?

lonelytraveller wrote:
When oyster card season tickets expire, it still lets you through the
gates for one journey the next day. But it charges you pre-pay, and
even when you renew the season ticket, you still have to pay the
pre-pay fee. So that day cost you twice the amount it normally would.

Is there any way of avoiding this, or getting your money back?

I don't use one but recharging the card before it runs out sounds like a
good ploy.

http://www.oystercard.com

lonelytraveller wrote:
When oyster card season tickets expire, it still lets you through the
gates for one journey the next day. But it charges you pre-pay, and
even when you renew the season ticket, you still have to pay the
pre-pay fee. So that day cost you twice the amount it normally would.

Is there any way of avoiding this, or getting your money back?

Yes. Look at the little warning that says "ticket 1 near expire" or
set up email warnings from the oystercard website.

"Brimstone" typed


lonelytraveller wrote:
When oyster card season tickets expire, it still lets you through the
gates for one journey the next day. But it charges you pre-pay, and
even when you renew the season ticket, you still have to pay the
pre-pay fee. So that day cost you twice the amount it normally would.

Is there any way of avoiding this, or getting your money back?

I don't use one but recharging the card before it runs out sounds like a
good ploy.

http://www.oystercard.com


I believe you can renew quite a long way in advance.

Otherwise, I suppose you could specify a later start date for your new
season ticket...

--
Helen D. Vecht:
Edgware.

I was aiming to avoid it charging me the the pre-pay, or refunding me
the pre-pay when I renew the season ticket.

It wouldn't be a problem if it didn't let you go through when the
season ticket has expired and you have 0 pre-pay. But it does.

lonelytraveller wrote:
When oyster card season tickets expire, it still lets you through the
gates for one journey the next day. But it charges you pre-pay, and
even when you renew the season ticket, you still have to pay the
pre-pay fee. So that day cost you twice the amount it normally would.

Is there any way of avoiding this, or getting your money back?


I mentioned this a while back just before capping was implemented.
I think it's unfair if the expired ticket is renewed on the first day of
its expiry and needless to say, it causes us endless problems at the
gates. It's not much of an incentive for season ticket holders to keep
some pre-pay on their Oysters for the occasional extension either
because someone without pre-pay will be stopped after one journey when a
debit is incurred.
We were told that it was necessary for pre-pay capping to work
correctly.
Please complain to customer services and not to station staff who have
no control over this!
--
Kat

"lonelytraveller" wrote in
message oups.com...
I was aiming to avoid it charging me the the pre-pay, or refunding me
the pre-pay when I renew the season ticket.

It wouldn't be a problem if it didn't let you go through when the
season ticket has expired and you have 0 pre-pay. But it does.

If you are buying monthly or longer season tickets then you can just throw
away the old one and get a new one free of charge so you will not have to
pay the negative balance from the old card.

Peter Smyth

Ticket Office staff have been advised through the Traffic Circular to 'void'
the pre-pay journey where it is clear that the customer would have renewed
their travelcard had they realised it had expired. To qualify the ticket
must have expired the previous day AND the customer renews their travelcard
at the same time.

S

"Kat" wrote in message
...
lonelytraveller wrote:
When oyster card season tickets expire, it still lets you through the
gates for one journey the next day. But it charges you pre-pay, and
even when you renew the season ticket, you still have to pay the
pre-pay fee. So that day cost you twice the amount it normally would.

Is there any way of avoiding this, or getting your money back?


I mentioned this a while back just before capping was implemented.
I think it's unfair if the expired ticket is renewed on the first day of
its expiry and needless to say, it causes us endless problems at the
gates. It's not much of an incentive for season ticket holders to keep
some pre-pay on their Oysters for the occasional extension either because
someone without pre-pay will be stopped after one journey when a debit is
incurred.
We were told that it was necessary for pre-pay capping to work correctly.
Please complain to customer services and not to station staff who have no
control over this!
--
Kat