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In message , at 22:18:06 on Mon, 21 Nov
2005, Ivor Jones remarked: Do you even know which century you're in?? Seemingly not. 21st, which is where railways need to be - in recognising that people have a need to use mobile phones. No, they *want* to be able to use mobile phones. They don't *need* to, they won't die or suffer a horrible injury if they don't use one for the short time they're on the train. I think we've probably done his need/want thing to death by now. Someone asked about what century we were in. This century, all suppliers of goods and services should be customer-focussed. Indeed, some ToCs pay lip service to this (eg first class lounges, on train wifi and so on). Taking an extreme view, no-one *needs* to be allowed to read, or play any kind of walkman/Ipod-like device, or use a laptop, or have a conversation with another passenger. They may *think* they need to, to make the journey bearable, or to avoid them using a different mode of transport. ps. What do you define as a "short time"? Under an hour? Under three hours... -- Roland Perry |
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