MIG wrote:

Can I come back to a rather crucial thing here ... if the cap had
already applied, the unresolved journey would have been free in any
case, so why does it matter?

Does this mean that when the £4 punishment is introduced, you can be
charged £4 for a journey which would have been free in any case and
which TfL and the system know to have been free?

(And on another point, does an unresolved journey, even a post-cap one,
hanging around on your card mean you aren't eligible for capping
forever, or just on that day?)

And not only the cap, this particular journey took about 45 minutes
when it should have taken less than 20 so a customer complaint has gone
in. Would I have got a refund had it not been unresolved and the cap
applied. What happens now that it is unresolved and would appear to be
free anyway?
kevin

On 17 Sep 2006 03:33:02 -0700, MIG wrote:

I appears that a journey from Kings X on the 16 Aug is unresolved, in
fact it wasn't from Kings X but from Aldgate East to Brent X changing
at Kings X. I remember the journey well, it took 45 minutes to get to
Golders Green from Kings X.
What happens now. I looked on the TfL site but I could find nothing
about unresolved journies. The cap had applied that day anyway and I
have put a customer complaint in about the delay.

Can I come back to a rather crucial thing here ... if the cap had
already applied, the unresolved journey would have been free in any
case, so why does it matter?

Can you not still claim back the single fare? I think you can on
season tickets, after all, even though all journeys are "free" with
one.

Does this mean that when the £4 punishment is introduced, you can be
charged £4 for a journey which would have been free in any case and
which TfL and the system know to have been free?

Presumably. (Although they won't know it would have been free unless
you reach the Z1-D cap that day - though they'll still know it would
have cost less than £4.)

(And on another point, does an unresolved journey, even a post-cap one,
hanging around on your card mean you aren't eligible for capping
forever, or just on that day?)

Just that day (and even then, the resolved journeys you make that day
will still be eligible for the cap). AFAIK the only thing having an
old unresolved journey hanging around on your card does is prevent you
from getting your £3 deposit refunded.

asdf wrote:
On 17 Sep 2006 03:33:02 -0700, MIG wrote:

I appears that a journey from Kings X on the 16 Aug is unresolved, in
fact it wasn't from Kings X but from Aldgate East to Brent X changing
at Kings X. I remember the journey well, it took 45 minutes to get to
Golders Green from Kings X.
What happens now. I looked on the TfL site but I could find nothing
about unresolved journies. The cap had applied that day anyway and I
have put a customer complaint in about the delay.

Can I come back to a rather crucial thing here ... if the cap had
already applied, the unresolved journey would have been free in any
case, so why does it matter?

Can you not still claim back the single fare? I think you can on
season tickets, after all, even though all journeys are "free" with
one.

Does this mean that when the £4 punishment is introduced, you can be
charged £4 for a journey which would have been free in any case and
which TfL and the system know to have been free?

Presumably. (Although they won't know it would have been free unless
you reach the Z1-D cap that day - though they'll still know it would
have cost less than £4.)


Perhaps the penalty will be limited to the difference between that
already spent and the maximum cap, but I haven't heard that mentioned.




(And on another point, does an unresolved journey, even a post-cap one,
hanging around on your card mean you aren't eligible for capping
forever, or just on that day?)

Just that day (and even then, the resolved journeys you make that day
will still be eligible for the cap). AFAIK the only thing having an
old unresolved journey hanging around on your card does is prevent you
from getting your £3 deposit refunded.

In article ,
(Graham J) wrote:

Reply to the email and say you would prefer it credited to your
card and specify a station you will pass through in the next
week. For some reason they do not suggest this, but if you ask
they will.

Thanks for the suggestion. Unfortunately the only one I know I'm
passing through in the next week is on Sunday and I think it is a
bit late to sort that out now. I wonder if they can do the same
thing with tram stops now, not that I can guarantee I'm using a
particular one in the next week. Still no doubt at some stage I'll
pass near a ticket office when I have time on my hands.

I got them to credit my credit card when I had an unresolved journey
problem.

My unresolved journey was caused by my touching in with Oyster when I
should have used the paper ticket I had (Cambridge to zone 2). The
ticket office at the end of my journey (East Putney) was closed when I
arrived and when I left there the next morning. St James Park couldn't
sort me out but the Oyster phone line could. GOK what would now happen.
There appears to be no way to undo the sort of mistake I made even if
you realise it at the time.

--
Colin Rosenstiel

On Sun, 24 Sep 2006 00:15 +0100 (BST), Colin Rosenstiel wrote:

I got them to credit my credit card when I had an unresolved journey
problem.

My unresolved journey was caused by my touching in with Oyster when I
should have used the paper ticket I had (Cambridge to zone 2). The
ticket office at the end of my journey (East Putney) was closed when I
arrived and when I left there the next morning. St James Park couldn't
sort me out but the Oyster phone line could. GOK what would now happen.

There appears to be no way to undo the sort of mistake I made even if
you realise it at the time.

I had a similar experience recently. I entered a Tube station using
PAYG. While waiting for my train, I received a mobile phone call,
telling me I no longer needed to make the journey. I returned to the
barriers and went to the assistance window, to get the journey I'd
started cancelled. I described the situation to the ticket office
clerk. He explained that he wasn't permitted to do anything to do with
Oyster cards, as it was outside ticket office opening hours, and that
I would have to come back when it was open to get the journey taken
off the card (this was at a small station where the ticket office is
only open for a few hours each weekday, and closed all weekend). To
provide me with evidence, he then wrote an entry in the station
log-book describing my predicament. (Of course, all this took much
longer than simply cancelling the journey on the card would have
done.)

On the plus side, when I stopped at the ticket window of another
station a couple of days later to try and get the journey removed, the
clerk was so swift and efficient that he'd done it before I'd even
finished explaining what had happened...

In article ,
lid (asdf) wrote:

On Sun, 24 Sep 2006 00:15 +0100 (BST), Colin Rosenstiel wrote:

I got them to credit my credit card when I had an unresolved
journey problem.

My unresolved journey was caused by my touching in with Oyster
when I should have used the paper ticket I had (Cambridge to zone
2). The ticket office at the end of my journey (East Putney) was
closed when I arrived and when I left there the next morning. St
James Park couldn't sort me out but the Oyster phone line could.
GOK what would now happen.

There appears to be no way to undo the sort of mistake I made even
if you realise it at the time.

I had a similar experience recently. I entered a Tube station using
PAYG. While waiting for my train, I received a mobile phone call,
telling me I no longer needed to make the journey. I returned to the
barriers and went to the assistance window, to get the journey I'd
started cancelled. I described the situation to the ticket office
clerk. He explained that he wasn't permitted to do anything to do
with Oyster cards, as it was outside ticket office opening hours, and
that I would have to come back when it was open to get the journey taken
off the card (this was at a small station where the ticket office is
only open for a few hours each weekday, and closed all weekend). To
provide me with evidence, he then wrote an entry in the station
log-book describing my predicament. (Of course, all this took much
longer than simply cancelling the journey on the card would have
done.)

On the plus side, when I stopped at the ticket window of another
station a couple of days later to try and get the journey removed,
the clerk was so swift and efficient that he'd done it before I'd even
finished explaining what had happened...

That sort of problem wouldn't have been so easy to resolve with a paper
ticket of course.

--
Colin Rosenstiel

On Fri, 29 Sep 2006 18:18 +0100 (BST), Colin Rosenstiel wrote:

I had a similar experience recently. I entered a Tube station using
PAYG. While waiting for my train, I received a mobile phone call,
telling me I no longer needed to make the journey. I returned to the
barriers and went to the assistance window, to get the journey I'd
started cancelled. I described the situation to the ticket office
clerk. He explained that he wasn't permitted to do anything to do
with Oyster cards, as it was outside ticket office opening hours, and
that I would have to come back when it was open to get the journey taken
off the card (this was at a small station where the ticket office is
only open for a few hours each weekday, and closed all weekend). To
provide me with evidence, he then wrote an entry in the station
log-book describing my predicament. (Of course, all this took much
longer than simply cancelling the journey on the card would have
done.)

On the plus side, when I stopped at the ticket window of another
station a couple of days later to try and get the journey removed,
the clerk was so swift and efficient that he'd done it before I'd even
finished explaining what had happened...

That sort of problem wouldn't have been so easy to resolve with a paper
ticket of course.

Actually, a few years ago I bought a Travelcard from a Tube ticket
machine, realised it would have been cheaper to buy singles, took it
to the ticket window, and they refunded it straight away. (I hadn't
been through the barriers with it, though, and I suppose if the ticket
office had been closed I'd have had to just take the loss.)

But anyway, you can't get penalised £4 if you buy a paper ticket you
find you don't need.