A bit of advance warning for those who haven't heard - from November,
if you use pre-pay Oyster, and you fail to touch in or out at any point
of your travels where you're supposed to do so, you will find yourself
being charged £4.00 for the incomplete journey.

In addition to this charge, word on the street is LUL ticket offices
will be unable to adjust this (as they can now), and you will have to
call Oyster Helpdesk (which, like most call centres, can often mean
sitting on hold while you could be doing better things).

Just so you know.

wrote:

A bit of advance warning for those who haven't heard - from November,
if you use pre-pay Oyster, and you fail to touch in or out at any point
of your travels where you're supposed to do so, you will find yourself
being charged £4.00 for the incomplete journey.

All the signs up say this came in on October 10th.

Tim Roll-Pickering wrote:
All the signs up say this came in on October 10th.

I'm not sure where you saw that, but the official word is November
2006. Also, this is from london.gov.uk - "A £4 charge for Oyster pay
as you go users who do not touch in and out at the start and end of
their journey will be introduced in November 2006"

also found on tfl.gov.uk at the following link -
http://www.tfl.gov.uk/tfl/press-cent...t.asp?prID=891

Tim Roll-Pickering wrote:

wrote:

A bit of advance warning for those who haven't heard - from November,
if you use pre-pay Oyster, and you fail to touch in or out at any point
of your travels where you're supposed to do so, you will find yourself
being charged £4.00 for the incomplete journey.

All the signs up say this came in on October 10th.

I also saw one of these posters today - I took particular note of it
given the previous discussions here on utl had suggested this change
wasn't coming until November. I'll try and take a snap of one of the
posters tomorrow and post a link here.

Mizter T wrote:
I also saw one of these posters today - I took particular note of it
given the previous discussions here on utl had suggested this change
wasn't coming until November. I'll try and take a snap of one of the
posters tomorrow and post a link here.

Ah well, whatever the date people, start using your Oysters right

wrote:

Mizter T wrote:
I also saw one of these posters today - I took particular note of it
given the previous discussions here on utl had suggested this change
wasn't coming until November. I'll try and take a snap of one of the
posters tomorrow and post a link here.

Ah well, whatever the date people, start using your Oysters right

My sympathies go out to LU ticket office staff who'll be on the
receiving end of many angry words from irate passengers.

The poster does say something like "98% of Londerners use their Oyster
properly. Are you part of the 2% that don't?" - which is a good way of
putting the point across.

This de-facto 'penalty' for incomplete journeys does plug a hole in the
Oyster system. But there will inevitably be much frustration and
frothing to come.

Mizter T wrote:
My sympathies go out to LU ticket office staff who'll be on the
receiving end of many angry words from irate passengers.

The poster does say something like "98% of Londerners use their Oyster
properly. Are you part of the 2% that don't?" - which is a good way of
putting the point across.

This de-facto 'penalty' for incomplete journeys does plug a hole in the
Oyster system. But there will inevitably be much frustration and
frothing to come.

Tell me about it, the thing is that inevitably someone with an
incomplete journey cannot understand what they did wrong. The basic
thing people need to learn is there's more to successfully touching in
or out than waving your Oyster in the air in the approximate vicinity
of the reader. It must beep at you once, and will show you on the
screen that it has been successful. If it makes an angry three beeps,
it didn't work.

I think the second main offence with them is people who have
difficulty, but the person behind is in a big rush and put their card
down, letting the first person through without using their own card
properly.

Still, once all the rabid arguments calm down, hopefully it'll prove to
be a better system overall.

Just a question about this...
If I travel on the DLR to Heron Quays and get on the Jubilee there, do
I have to touch out at Heron Quays?
Can touching out unnecessarily ever actually cost me out?

And how do I register so I can see my journeys online and check these
things? I already set my account to auto-top-up, but it still doesn't
seem to show me my journey history.

sweek wrote:
Just a question about this...
If I travel on the DLR to Heron Quays and get on the Jubilee there, do
I have to touch out at Heron Quays?
Can touching out unnecessarily ever actually cost me out?

And how do I register so I can see my journeys online and check these
things? I already set my account to auto-top-up, but it still doesn't
seem to show me my journey history.

I'm not sure of the layout at Heron Quays (never been there) but is it
like Kings Cross or Marylebone where you touch out of one line, and in
again into another? If so, yes you need to touch out and then in
again, or you'll suffer the pain of the £4 charge, and will not enjoy
the wonderful benefits of price capping throughout the day! This
applies even if the gates are open and unmanned.

As for your second question, I really don't know, your best port of
call is the Oyster Helpdesk (number on the back of your Oyster). I
assume that, as you have auto-topup, you filled in the registration
form when you got the card? They should be able to sort it out for you.

sweek wrote:

Just a question about this...
If I travel on the DLR to Heron Quays and get on the Jubilee there, do
I have to touch out at Heron Quays?

Yes. Well, I would do so. I'm almost certain that where a passenger
uses an out-of-station interchange (i.e. one that requires exit from
one station and subsequent entry to another) they should touch-in and
touch-out everywhere as if they were completing two seperate journeys -
but note it won't cost you any more.

A combined journey DLR and Tube journey with an interchange between
Canary Wharf Jubilee station and Canary Wharf DLR/ Heron Quays DLR
would be counted and priced as a single journey on Oyster as long as
the passenger completes the interchange within a reasonable time. I'm
not sure what this time limit is, but it'll be generous enough not to
worry about - definitely enough time to walk relatively slowly and buy
a newspaper.


Can touching out unnecessarily ever actually cost me out?

AFAIA, no.

Nor (again AFAIA) will it cause any problems if you touch-in a second
time, say if you weren't sure if you're first attempt was successful.
Plus you won't be penalised if you touch-in un-neccesarily on an Oyster
reader on a platform if you've already gone through gates in that same
station.

(Touching out when using a tram could potentially cost you, but that's
because trams are like buses - you only touch-in!)