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If people rush at this then it is likely
to go wrong with ticket selling staff and passengers being the poor people who will deal with the consequences of ticket systems not working, cards not working, ticket gates and validators doing the wrong thing and passengers being mischarged. It is all too easy to do and that's before you get to the issues about revenue assumptions in franchise bids, running costs, installation, commission on sales, provision of usage information, system security, training and education and procurement issues for the equipment and whether compatibility can actually be achieved. I think the frustration is around the fact that Oyster has been around for years now and they are only just starting to work it out. Rushing it would have been bringing it in 3 or so years ago; by now SER passengers have a right to the integrated system. |
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