On Mon, 12 Feb 2007 22:15:33 +0000, Paul Corfield wrote:

This is my journey history for last Saturday. I was already expecting
this all to go wrong, and I think it did here... but can anyone tell
me exactly what happened?

http://img.waffleimages.com/e8c5b57a...icture%201.png

I think the main issue here is that you went through two valid dlr - lul
out of station interchanges in short succession. Each time the card was
attempting to treat you as if you were still on your outward journey. As
you have correctly deduced you then got stymied at final exit at Clapham
Common because you exceeded the two hour limit hence the extra £4
charge.

ITYM £8.

Judging from the record I think your charges should really have been

£2 + £1.50 + £1 + £1 + £1.50 + £2 = £9 but then capped down to £6.20.
You were actually charged £11.50 which I think is accounted for by the
£4 max fare less the £1.50 journey not charged between Bow and Clapham.

He was actually charged £13.50. (£8 penalty + £5.50 in normal fares.)

(It's implied by the figures that he started the day with £7.90, but I
think you had it down as £5.90.)

I have to say the journey record is bloody confusing as it does not
differentiate between additions and deductions at the entries and exits.
I had to write this down to work out what was going on.

Indeed. The one given on the Tube touchscreen ticket machines is much
clearer - perhaps he could take a photo of that instead. ;-)

So yes, it charged me £4 for not touching out on my "first trip", £ 4
for not touching in on my "second trip", and the actual money for all
my real trips. And I did nicely touch in and out everywhere...

If only we had taken the tube from Bow Road again instead of the
DLR... Would've probably been just as quick to Clapham Common.

I'll definitely ring TfL tomorrow and see what they're going to say,
and keep you guys up to date.

Haha, he didn't get it at all, but in the end he just said "alright
you seem to know what you're on about tell me how much I should refund
you", so that did work out.

On 13 Feb 2007 03:39:19 -0800, "sweek"
wrote:

Haha, he didn't get it at all, but in the end he just said "alright
you seem to know what you're on about tell me how much I should refund
you", so that did work out.

Well as they say - nothing ventured, nothing gained. I have to say I'm
not impressed by the performance of the helpdesk in terms of them
understanding what your concern was.
--
Paul C


Admits to working for London Underground!

On Tue, 13 Feb 2007 19:32:22 +0000, Paul Corfield
wrote:

On 13 Feb 2007 03:39:19 -0800, "sweek"
wrote:

Haha, he didn't get it at all, but in the end he just said "alright
you seem to know what you're on about tell me how much I should refund
you", so that did work out.

Well as they say - nothing ventured, nothing gained. I have to say I'm
not impressed by the performance of the helpdesk in terms of them
understanding what your concern was.

It doesn't surprise me when I learn any "helpdesk" is a misnomer...

On 13 Feb, 19:32, Paul Corfield wrote:
On 13 Feb 2007 03:39:19 -0800, "sweek"
wrote:

Haha, he didn't get it at all, but in the end he just said "alright
you seem to know what you're on about tell me how much I should refund
you", so that did work out.

Well as they say - nothing ventured, nothing gained. I have to say I'm
not impressed by the performance of the helpdesk in terms of them
understanding what your concern was.
--
I have a similar issue that has been ongoing for a month without
resolution. Using PAYG I touched out at an ungated station to meet a
friend from an exhibition, then 14 minutes later touched in to
commence a new journey. I noticed that when I touched in the free-
standing validator stated 'Exit' again, as it had done when I touched
out. I therefore tried to touch in several more times over the next
minute (on the other validator as well), but each time it bleeped,
green light, as 'Exit'. I got on the train anyway (no LU staff at
Olympia to speak to as far as I can tell), and on leaving at
Piccadilly Circus was hit with a £4 penalty.

I e-mailed the helpdesk explaining this in detail - no response after
two weeks. Phoned up, explained it, and the representative stated that
there was a known issue with elapsed time between exiting and re-
entering at ungated stations - the implication being that I should
have left much longer between exiting and re-entering, which is
ridiculous. Refund was promised, but still not arrived. I'm
particularly annoyed given the story on BBC London News this evening
about the number of incomplete journeys being recorded per day (approx
18,000), some of which at least are due to deficiencies in the
programming or operation of the Oyster software network.

On Tue, 13 Feb 2007 00:02:51 +0000, asdf
wrote:

On Mon, 12 Feb 2007 22:15:33 +0000, Paul Corfield wrote:

This is my journey history for last Saturday. I was already expecting
this all to go wrong, and I think it did here... but can anyone tell
me exactly what happened?

http://img.waffleimages.com/e8c5b57a...icture%201.png

I think the main issue here is that you went through two valid dlr - lul
out of station interchanges in short succession. Each time the card was
attempting to treat you as if you were still on your outward journey. As
you have correctly deduced you then got stymied at final exit at Clapham
Common because you exceeded the two hour limit hence the extra £4
charge.

ITYM £8.

Judging from the record I think your charges should really have been

£2 + £1.50 + £1 + £1 + £1.50 + £2 = £9 but then capped down to £6.20.
You were actually charged £11.50 which I think is accounted for by the
£4 max fare less the £1.50 journey not charged between Bow and Clapham.

He was actually charged £13.50. (£8 penalty + £5.50 in normal fares.)

(It's implied by the figures that he started the day with £7.90, but I
think you had it down as £5.90.)

Oh dear - shows how much I know then! Sorry.

I have to say the journey record is bloody confusing as it does not
differentiate between additions and deductions at the entries and exits.
I had to write this down to work out what was going on.

Indeed. The one given on the Tube touchscreen ticket machines is much
clearer - perhaps he could take a photo of that instead. ;-)

And I still got it wrong. I am now going to work it out all over again!
--
Paul C


Admits to working for London Underground!