In message , Graham
Hick writes
Hi,

Wondering if anyone has experienced trouble with an Annual Travelcard
purchased from a NR station.

My wife recently bought an annual zone 1-3 travelcard from Blackheath
(Connex) station but discovered it did not work in LU gates, only NR
ones (e.g. at Charing X). She took it back to Blackheath where the
ticket guy said something about "dodgy stock" and issued a replacement.
Which fails in the same way - won't work any LU gate.

The Connex ticket person at Blackheath suggested she get it replaced
at an Underground station - but all LU stations she has asked at, have
refused to replace it because it was not issued by them but by Connex.
They say it must be replaced by the NR station it was purchased from!

So we are stuck in this circle of buck-passing. Has anyone come across
this or know how to resolve it? Any suggestions would be much appreciated.

thanks & regards

Graham
Working at Richmond, we have had loads of these problems. It seem to get
worse since the TOC gates had the Oyster readers enabled, as the gate
now writes to the ticket as well as reading them. When the TOCs first
got gates they only 'read' the ticket (ie. No information was written to
the ticket to show where it was used) The problem also appears to be
worse on 'Replacement' issued tickets, are the original has failed to
work.

What I have been suggesting to passengers who have had problems, is to
first use their ticket through a gate at a LUL station before using it
through a TOC station. This appears to work, but why I have no idea!

Hope that helps
--
Martin Summerfield