wrote:
Is the former ticket seller at Bow Road walking up and down the
platform at night to "reassure" me and enforce the smoking ban? No -
because that duty/post no longer exists on the rota there. He or she
might be filling a vacancy at a busier station, or be in training
for driver, but the idea that LU have introduced some form of
"reassurance patrol" is just plain lies.

The ticket office was the one place passengers could expect to find
staff, not in often anonymous control rooms. And help points are a
great way of attracting attention to yourself, not ideal if you want
to 'covertly' draw staff's attention to something (you think you're
being followed, kids smoking dope, the muttering nutter with
backpack etc...).

Are you saying that Bow Road is now planned to be unstaffed at night, or
that it is unstaffed until a vacancy is filled? If the former, that
seems to be contrary to LU's stated policy.
--
Richard J.
(to e-mail me, swap uk and yon in address)

I'm saying that the staff in the ticket office have *not* been
redeployed on the station to "reassure" me(and others), they are no
longer there.