Mizter T wrote:
I also noted the somewhat absurd usage of the phrase "Due to a
*customer* under a train [etc]..." - customer is definitely the wrong
word to be used in this context.

There was a thread on this very subject a while back.

Is "passenger action" ever used as a euphemism for one-unders too

I have heard it used in such a context albeit just the one sample.

Given the number of announcers across the network and the many
announcements made regarding a single incident, I would suppose there is
plenty of room for occasional 'off-script' variation through spontaneous
error, force-of-habit, misunderstanding etc.

ESB