answers and only getting a sensible answer when I forwarded their
nonsense to FCC's managing director.

Remember now my last contact was over an erroneous price rise they put into
place where some season ticket fares went up from £552 to £1040. Customer
relations said it was due to zonalising fares, when in fact it was a
mistake (it was clearly a mistake as some longer journeys came out costing
less). They didn't bother to consider a fare doubling overnight was clearly
wrong.

The MD took it on board and it turned out to be a manual keying error which
the DfT had passed, though FCC said the fares were legitimate as the DfT
had passed them, so they would continue to charge them until it was
corrected. In the end the fares went back down after about a week, and
hopefully anyone that paid the larger one did in fact get a refund from
them.

I would have thought enough people dealing with the MD this woudl have been
sorted by now

Cheers
Dave