On Mar 13, 12:00 pm, "
wrote:
On Mar 3, 7:17 pm, Helen Deborah Vecht
wrote:

I've just looked at the Journey History for the Oyster card my partner uses.

He went to Milton Keynes via Euston on 23 February, returning the same
day. His morning outward journeys (bus & Tube) are given correctly. The
evening return is totally absent. Next use of the card suggests £5.50 in
total was deducted for that day, which should have been capped at £5.40
(Zones 1-4 Off-Peak).

I'm not going to chase up 10p. Does anyone know why there was this glitch?

--
Helen D. Vecht:
Edgware.

I've just been going through my journey history to check for any
unresolved journeys and I've found this:

26/02/08 20:17 Watford Junction Exit £2.00 £26.40
19:50 Euston NR Entry - £5.00 £24.40
22/02/08 20:14 Watford Junction Exit £2.00 £38.40
19:38 Euston NR Entry - £5.00 £36.40

The totals are correct because there is my return journey on Monday
25th and outward journey on morning 26th missing (total £9).

To follow up, now I've put the whole lot into a spreadsheet and
managed to comprehend TfL maths.

I've got a PM journey on 18/1 missing
I've got an AM journey on 28/1 missing
I've got a PM journey on 29/1 missing
I've got an AM and PM journey on 25/2 missing
I've got an AM journey on 26/2 missing
I've got a PM ENTRY on 6/3 missing.

The last one in particular is pretty weird. The £2 credit at exit
Watford Junction is showing but the £5 debit at entry Euston is
missing.

Why don't they send you an email if you ever get an unresolved journey
so you can get it resolved. Although I suppose it's a good thing
because it means I check what's in my journey history.

Tim.