Hi

Since I've started prepaying again, I thought it would be worthwhile
to get the Railcard 'flag' set up on my Oyster. Went to Canada Water
ticket-office last night to do it, and was greeted by a staff member
who didn't seem to know what I was talking about. He told me I needed
to fill out the form to register my Oyster card. When I responded that
it was already registered, he responded that I still had to register.
I left at that point, as I didn't really have time to fill in the form
and start at the back of the queue again, especially since he really
gave the impression that he didn't know what I meant at all.

Is there anyone on this group who has gone through the procedure, and
can tell me what exactly I should need to do to set up the flag.

Thanks
Sam