On 26 May, 09:38, Mizter T wrote:
On May 26, 3:18*am, D DB 90001
wrote:





On 25 May, 20:54, wrote:

On 25 May, 20:12, Matthew Dickinson
wrote:

The gateline for Platforms 2-5 at Paddington has had "No Oyster"
stickers fixed to each gate. I don't know if the gates actually don't
contain readers, or if they've been disabled as almost all trains from
these platform do not stop wihin London.

The validators at the front of Kings Cross for Platforms 1-8 are now
in use.

I could have done with knowing that before I attempted to travel from
Kings cross to Finsbury Park without touching in (not knowing there
were validators at KGX) and then being caught out by RPIs at Finsbury
Park and charged a Penalty fare for this lack of knowledge. When I
claimed that there weren't any validators for platforms 1-8 they
claimed that there were validators at *every arch*, which isn't 100%
true, there were a fair few validators, but not on every arch.
Incidently, why couldn't the validators be positioned in a more
obvious position - i.e. next to the platform? Also there isn't a lot
of signage for the validators compared to other stations where
validators are used, so I wouldn't be surprised if others have also
been caught out by this.

When was this? AFAICS no RPI should have issued a penalty fare for an
Oyster PAYG user who hadn't touched in at Kings Cross and who was only
travelling as far as Finsbury Park before the new Oyster readers at KX
(next to platforms 1-8) were switched on, and even after that they
should have had some tolerance.

If it was recently I'd strongly suggest you appeal - but if one pays
up on the spot one loses their right to appeal don't they?



They never had them from new. *As you guess trains from platforms 1 -
5 never stop at an oyster station first stop will be slough.

Well, actually I once had the unfortunate experience of being diverted
into platform 5 on a slow train and was unable to touch out as a
result of the missing oyster reader, hence incurring a penalty fare
when I tried to touch in immediately afterwards into Paddington
Underground station.

I didn't realise slow trains made appearances at the long-distance
platforms at Paddington - anyone know how often this happens?

In this case I suggest there are two courses of possible action - one
is to go to a (Oyster-enabled) gateline and touch-out, either by using
the standalone reader next to the manual gate if there is one (less
likely now that 'wide aisle gates' are appearing everywhere) or
otherwise by awkwardly reaching over and touching-out on the 'other
side' of an exit gate (which will then open it but that's not your
problem).

The other course of action is to contact Oyster customer services and
ask for a refund. You don't need to call them up - you can send them a
message using a secure 'web form', just follow the instructions on
this help page:https://custserv.tfl.gov.uk/icss_csi...on..do?entityN...

(You can only get a refund if your card is registered. If it isn't
registered and you want a refund, I understand they can register it
for you and then you can get a refund.)- Hide quoted text -

- Show quoted text -

Not true
They can perfectly well credit your card back even if unregistered. I
did so last week.
What they will not do is send a cheque if unregistered as they have no
address to verift

On May 26, 1:50*pm, wrote:

On 26 May, 09:38, Mizter T wrote:

[snip]

The other course of action is to contact Oyster customer services and
ask for a refund. You don't need to call them up - you can send them a
message using a secure 'web form', just follow the instructions on
this help page:
https://custserv.tfl.gov.uk/icss_csi...ion.do?entityN....

(You can only get a refund if your card is registered. If it isn't
registered and you want a refund, I understand they can register it
for you and then you can get a refund.)

Not true
They can perfectly well credit your card back even if unregistered. I
did so last week.
What they will not do is send a cheque if unregistered as they have no
address to verify.

My apologies, I'm obviously not up to date with the latest procedures
- that said, what you say does chime with a few things I've heard and
helps to explain them.

I presume the basics are the same - you'd need to nominate an LU
station from which to pick-up your refund from, and you'd then need to
travel from or to that station sometime in the next x number of days,
right?

On 26 May, 14:33, Mizter T wrote:
On May 26, 1:50*pm, wrote:





On 26 May, 09:38, Mizter T wrote:

[snip]

The other course of action is to contact Oyster customer services and
ask for a refund. You don't need to call them up - you can send them a
message using a secure 'web form', just follow the instructions on
this help page:
https://custserv.tfl.gov.uk/icss_csi...ion.do?entityN....

(You can only get a refund if your card is registered. If it isn't
registered and you want a refund, I understand they can register it
for you and then you can get a refund.)

Not true
They can perfectly well credit your card back even if unregistered. I
did so last week.
What they will not do is send a cheque if unregistered as they have no
address to verify.

My apologies, I'm obviously not up to date with the latest procedures
- that said, what you say does chime with a few things I've heard and
helps to explain them.

I presume the basics are the same - you'd need to nominate an LU
station from which to pick-up your refund from, and you'd then need to
travel from or to that station sometime in the next x number of days,
right?

It's definitely a change. I couldn't get a refund without registering
a year or so ago.