On Jun 6, 8:25*pm, Mizter T wrote:
On Jun 6, 7:54*pm, Martin Deutsch wrote:



On Jun 6, 6:14*pm, Paul Corfield wrote:

On Sat, 6 Jun 2009 09:44:43 -0700 (PDT), Mr Thant
Speaking of incorrectly programmed Oyster machinery, last week I took
a train from Stratford to Tottenham Hale to use the Victoria Line, but
because I went straight to the tube gateline without first touching a
validator on the NR platforms, I was charged £4 for the train journey.
Grrr.

Surely it's you who made the error? *You were exiting from the NR "side"
of the OSI so needed to record an exit on the validator. You "entered"
at the Vic Line and a failure to record your exit from NR got you the £4
charge. *I don't see how there is an Oyster failing here no matter how
galling it is for you to have incurred a £4 charge.

I've made the same mistake - I didn't think it was obvious that I'd
have to touch out to leave the (ungated) platform, nor that I'd
encounter a gateline to enter the tube. And even when I got to the
gateline, I thought that the system would work out what I was doing.
Perhaps I'm too used to Finsbury Park and Highbury & Islington.
(I managed to get the extra charge refunded at a ticket office, as I'd
otherwise reached the off-peak cap - but the unresolved journey still
shows up on my journey history at ticket machines. Will that ever go
away?)

It does eventually. Don't worry about it!

Though when was this? I didn't think LU ticket offices have been able
to do such refunds for a long time.

Thanks for providing a 'fresh' POV from the passenger's perspective
with regards to Tottenham Hale. Whilst 'the system' is working
properly, how this system works is far from clear to the passenger. I
think it could do with being changed at this location.

I'm afraid my mind was playing tricks with me on Saturday - it was
actually Walthamstow Central where I changed for the tube (then went
*to* Tottenham Hale). I don't use either station often, but IIRC the
setup is similar: leaving the NR side, there's just a stand-alone
reader, and then you encounter a gateline to get into the Victoria
Line.

I can't quite remember when this was, but I think it must have been
before mid-March, because I can't find it in any recent journey
histories.