"Jason" wrote in message
...

Don't recall seeing this posted here before, and I've just noticed it:

Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

It's a great idea - have this set as my brower homepage, so upon
arrival at work, the disgust with TFL is fresh and a claim for the
delay is lodged immediately. Having to fill out a paper form means a
possibility of forgeting to claim.


I noticed it this morning as well.

Is there anyway of getting it to save your details (Address etc) ?

Also, is the Northern Line disruption covered under the charter ? The
delays on Sunday do as the cause was not 3rd party (Actually, are
contractors 3rd party ?), but what about this week ? They advertised there
would be no service so I suppose that covers them from charter claims







Now I can claw back some of the tax and council tax I pay for getting
a thrid world service. If only every public service had a refund
charter!


Cheers,

Jason.

On Tue, 21 Oct 2003 10:50:09 +0000 (UTC), "simon"
wrote:

"Jason" wrote in message
.. .
Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

Is there anyway of getting it to save your details (Address etc) ?

The "your.thetube.com" service (which is what you must log in to) only
holds a postcode. Mine dislays on the charter form, but everything
else must be entered each and every time.

TFL don't want to make it too easy do they? ;-)


Cheers,

Jason.

Jason wrote:

On Tue, 21 Oct 2003 10:50:09 +0000 (UTC), "simon"
wrote:

"Jason" wrote in message
.. .
Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

Is there anyway of getting it to save your details (Address etc) ?

The "your.thetube.com" service (which is what you must log in to) only
holds a postcode.

and the wrong one at that. I'm sure I updated my address AGES ago.

"Jason" wrote in message
...
On Tue, 21 Oct 2003 10:50:09 +0000 (UTC), "simon"
wrote:

"Jason" wrote in message
.. .
Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

Is there anyway of getting it to save your details (Address etc) ?

The "your.thetube.com" service (which is what you must log in to) only
holds a postcode. Mine dislays on the charter form, but everything
else must be entered each and every time.

TFL don't want to make it too easy do they? ;-)

You can use the Internet Explorer AutoFill to speed things up.